fy99 Responsible Gaming — Your Safety Is Our Commitment
Enjoy entertainment within your limits. fy99 is committed to providing you with a safe and healthy gaming experience.
Why Is Responsible Gaming Important?
Online gaming is a form of entertainment — but it also carries financial and mental health risks. fy99 believes every player should enjoy games within their means and their time. We want to create an environment where gaming always remains enjoyable and never becomes a burden.
With Bangladesh's growing online gaming community in mind, fy99 has placed responsible gaming at its core. If you notice that gaming is having a negative impact on your daily life, relationships, or financial situation, it is important to take action right away. On this page we will walk you through those steps in detail.
fy99 is for individuals aged 21 and above only. Minors are strictly prohibited from opening accounts or playing games. Never use gaming as a source of income — it is a form of entertainment only.
Our Protection Tools & Features
fy99 provides the following tools to give you full control over your gaming experience.
Deposit Limit Setting
You can set a maximum daily, weekly, or monthly deposit limit. Once a limit is set, it takes effect immediately. Lowering a limit is instant, but requests to increase a limit take some time to process — this is intentional to prevent impulsive decisions.
Time-Out Feature
If you feel you need a short break, use the time-out option. Your account can be temporarily suspended for a set period (such as 24 hours, 1 week, or 1 month). During this time you will not be able to log in or place bets.
Self-Exclusion
If you need a longer break, choose self-exclusion. It gives you the option to close your account for several months or permanently. During self-exclusion, no promotional messages will be sent and opening a new account is prevented.
Session Time Limit
Set a session time limit to avoid extended gaming. Once the set time has passed, you will be automatically warned and logged out if needed. Long gaming sessions can cause mental fatigue and reduce your ability to make sound decisions.
Activity History
View a detailed history of all your bets, deposits, and withdrawals. Analysing your own gaming patterns makes it easier to see where you may be overspending. Transparency is the first step to staying in control.
24/7 Support
Reach us any time of day or night via live chat or email. Our support team is always ready to assist in both Bengali and English. Feel free to share any concerns about gaming — we do not judge, we help.
Warning Signs of Problem Gaming
Ask yourself the questions below. If the answer to most of them is "yes", it is time to take a break and seek support.
- Are you playing again to recover money you have lost?
- Are you unable to stop gaming and keep coming back?
- Are you hiding your gaming from family or friends?
- Are you using money meant for essential bills or expenses on gaming?
- Do you feel restless or irritable when you cannot play?
- Are you gradually placing larger bets in the hope of winning more?
- Is gaming affecting your work or studies?
- Are you going into debt or borrowing money because of gaming?
If the answer to even one of the questions above is "yes", contact the fy99 support team right away. We will help you set up a time-out or self-exclusion. Remember — asking for help is not a sign of weakness, it is a sign of courage.
Ways to Keep Yourself Safe
Budget Planning
Set a fixed monthly gaming budget — only an amount you can afford to lose without it affecting your daily life. Once the budget is used up, stop gaming for that month.
Make a Habit of Taking Breaks
After every 30–45 minutes of gaming, take at least a 15-minute break. Walk around, drink some water, talk to your family. Breaks clear your mind and reduce impulsive decisions.
Let Someone You Trust Know
Let a trusted friend or family member know that you game. They can notice changes in your gaming patterns and alert you if needed.
Alternative Entertainment
Spend time on other hobbies and activities alongside gaming. Sports, reading, or creative pursuits support good mental health and reduce over-reliance on gaming.
Protection of minors
fy99 strictly enforces the 21+ age rule. Age is verified at registration and identity confirmation is required to keep an account active. We believe it is society's responsibility to keep children and teenagers completely away from online gaming.
If there are minors in your household, take the following steps:
- Never share your fy99 account login details with anyone.
- Always log out after playing.
- Use a PIN or password on your device to prevent unauthorised access.
- Make your children aware of the risks of online gaming.
- Use parental controls in your operating system or browser if needed.
If you suspect a minor is using a fy99 account, notify our support team immediately. We will take prompt action.
Need Help? Contact Us
For any problem or concern related to gaming, fy99's dedicated support team is always here for you. You do not have to make decisions alone.
Live Chat
24 hours a day, 7 days a week. Get instant help in Bengali or English. Log in to your account and click the chat icon.
Email Support
Send any responsible gaming requests to:
[email protected]
Our team is specially trained and will handle your concerns with complete confidentiality. Changing deposit limits, requesting a time-out, or applying for self-exclusion — all of this can be done easily through support.
Common Questions About Responsible Gaming
Enjoy fy99's Top Games Responsibly
Gaming within your limits is truly enjoyable. Enjoy cricket betting, slots, or casino games at fy99 today — and remember, our support team is always here for you.