Your privacy is our priority
This policy clearly describes how your personal information is collected, stored, and protected on the fy99 platform.
This privacy policy ("Policy") applies to the websites and services operated by fy99 ("we", "our", "platform"). When you use our platform, you agree to comply with the terms of this policy. We place the highest importance on protecting your personal information and ensure this through SSL encryption and modern security technology.
What information we collect
When creating an account and using services on fy99, we may collect the following types of information:
1.1 Information you provide
- Full name, email address, and contact details
- Date of birth (for age verification — only users aged 21 and above may register)
- Password (stored in encrypted form, never readable in plain text)
- Financial information for deposits and withdrawals (such as bKash, Nagad, or Rocket number)
- Government-approved document details for identity verification
1.2 Automatically collected information
- IP address and device type
- Browser type, operating system, and language settings
- Cookies and session data
- Which pages were visited on the platform and for how long
- Gaming activity and transaction history
Purpose of data use
fy99 uses your information for the following purposes:
2.1 Account management and verification
The information you provide is used to create your account, verify your identity, and confirm your age. Age verification is essential to ensure responsible gaming.
2.2 Transaction processing
Financial information is used to process deposits and withdrawals via bKash, Nagad, Rocket, and bank transfer.
2.3 Customer support
Our 24/7 live chat and email support team has access to the necessary information to resolve your issues.
2.4 Fraud prevention and security
We monitor transactions and detect suspicious activity to prevent unauthorized access, fraud, and money laundering.
2.5 Platform improvement
Analytical data is used to improve the user experience and add new features. This data does not directly identify any individual.
Data storage and protection
fy99 takes the highest technical and organizational measures to protect user data. Our security framework includes:
- SSL Encryption: All data transmissions are protected through 256-bit SSL/TLS encryption.
- Encrypted Storage: Sensitive information is stored in encrypted databases.
- Access Control: Only authorized personnel can access specific data on a need-to-know basis.
- Regular Security Audits: Our systems undergo regular vulnerability testing.
- Firewall Protection: Advanced firewalls and intrusion detection systems remain active.
The data retention period depends on legal obligations and business requirements. Even after an account is closed, some data may be retained for a defined period to fulfill ongoing legal responsibilities.
Sharing information with third parties
fy99 never sells or rents your personal information. However, data may be shared with third parties in certain specific circumstances:
4.1 Service provider partners
Limited information is shared with trusted partners for payment processing (bKash, Nagad, Rocket, banks), technology infrastructure, and customer support. These partners are contractually bound to uphold our privacy standards.
4.2 Game providers
Game providers such as Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft may process gaming data to ensure fair play. This information is used solely for operating gaming services.
4.3 Legal obligations
Information may be provided to authorities when required by court order, government directive, or legal investigation. Applicable laws are fully complied with in such cases.
4.4 Business changes
User data may be transferred in the event of a merger, acquisition, or asset transfer. In such circumstances, we will provide advance notice and ensure data protection.
Cookies and tracking technology
fy99 uses cookies and similar technologies to improve the user experience.
5.1 Essential cookies
These cookies are essential for the basic functionality of the website, such as maintaining login sessions and ensuring security. Without them, the platform will not function properly.
5.2 Functional cookies
These cookies are used to remember your preferences, language settings, and customizations, so you do not have to configure them again on your next visit.
5.3 Analytics cookies
Anonymous usage data is collected to help us understand how we can improve our services. This data does not identify you personally.
Your rights
As a user of the fy99 platform, you have the following rights:
6.1 Right of access
You have the right to know what information we hold about you. Request it via live chat or email and we will provide it.
6.2 Right to correction
You have the right to correct any inaccuracies in your stored information. Data can be updated through account settings or with the help of the support team.
6.3 Right to request deletion
In certain circumstances you may request that your data be deleted. However, some data may need to be retained due to legal obligations or active dispute resolution.
6.4 Right to object to processing
You have the right to object to the processing of your data for specific purposes. Contact the support team and we will take appropriate action.
6.5 Data portability
You can request your data in a structured, readable format. This request can be made through our support channels.
Protection of minors
fy99 is a strictly adults-only platform. Only those aged 21 and above may use our services. We do not intentionally collect any information from minors.
If we become aware that a minor has used our platform or provided information, that account will be closed immediately and the associated data will be securely deleted. To learn more about responsible gaming, visit our Responsible Gaming page.
International data transfers
fy99 is an international platform. Our servers may be located in various countries. Your data may be processed or stored outside Bangladesh. In such cases:
- International best practices for data protection are followed.
- Appropriate contractual safeguards are ensured before sharing data with third parties.
- All data is transferred in encrypted form.
- Every third-party partner is required to comply with our security standards.
Policy changes
fy99 may update this privacy policy from time to time. For significant changes, we will:
- Display a notice on the website homepage.
- A notification may be sent to your registered email address.
- The "Last updated" date at the top of the policy will be changed.
If you continue using the platform after changes are made, you will be considered to have accepted the revised policy. We therefore recommend visiting this page regularly.
Contact and complaints
If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our dedicated support team is available seven days a week, around the clock.
Any request related to your data protection is treated with the highest priority. We provide support in both Bengali and English.
Want to know more?
Our support team is always by your side. Log in to fy99 and speak directly on live chat.
Log in to fy99